KONTEK Support & Service
Call for Service 919.683.2321
“You guys did an awesome job getting Dr. Page back up and running and I just wanted to say thank you!!! I don’t know of another company that would have been able to respond to such a late-in-the-evening request and have the work done less than 24 hours later — we are grateful!”
Keeping your A/V system running at peak performance is the mission of KONTEK’s Support Team. We do it with 5-star technical expertise, quick response, and friendly, personable technicians. Regardless of whether your system was installed by us or another integrator, KONTEK Support is the best way to reduce downtime and ensure your equipment lives a full and happy life. KONTEK Support Plans provide ProACTIVE Remote Monitoring, Preventive Maintenance, and fast priority response when problems occur — all at a reasonable, predictable cost.
ProACTIVE Remote Monitoring
KONTEK’s ProACTIVE Remote Monitoring provides a continuous real-time view into your A/V system for our support technicians and for your peace of mind, whether you are on-site or off. Configured in consultation with your network administrator, ProACTIVE allows us to anticipate failures before they occur and to remotely diagnose and correct many issues without physically visiting the site. It dramatically reduces downtime and accelerates repairs when they are needed. For existing A/V systems, ProACTIVE may require some component upgrades and implementation fees. Contact us to find out how ProACTIVE Remote Monitoring could be a solution for your system.
With KONTEK’s ProACTIVE Remote Monitoring, we can:
Make system configuration changes as necessary
Install device firmware updates
De-bug your system in real time
Access system diagnostics via manufacturer software
Verify network performance
Preventive Maintenance
Preventive Maintenance (PM) ensures that your A/V system is at full functionality. During a scheduled PM visit, performed twice a year, our certified technicians will do the following:
Test every source, push every button and confirm all modes of operation. We make sure every element of your system is responsive, reliable and ready to use.
Document projector hours and check calibration. There is nothing worse than a fuzzy, blurry, off-color projector. We will make sure you see everything clearly and in full color.
Clean filters. Wow! Look at all that dust. Even new systems need regular cleaning to keep them from burning out. We do the dusting on a regular schedule to prolong the life of your equipment.
Verify and update firmware, as required. The only constant is change and we make sure your system is up-to-date so there are no surprises or errors that pop up when you least expect them.
Document any equipment found to have reached or is nearing the end of manufacturer support to recommend component upgrades. We help you plan for future needs so there are no unexpected surprises or budget busters.
We can also show you and your staff how to clean and sanitize your A/V equipment to prevent damage and to keep your employees safe.
Our support technicians are always available for COVID-19-related maintenance and repair. While your space is still empty and before people return, ensure your A/V equipment is functional and ready when you are. If your equipment needs repair, replacement or an upgrade, extended lead times can seriously impact the productivity of your teams as they return. We make sure your system is up-to-date and there are no surprises or errors that pop up when you least expect them — especially if you have been away for a while. Our service team is happy to come out to check your systems in anticipation of you returning to work. Contact us to make an appointment.
KONTEK provides complimentary First Year Support with every project.
Your First Year Support (FYS) includes Unlimited On-Site Technician Support, Unlimited User Training, Control System Software Maintenance and Equipment Firmware Updates. Here is an example of our Warranty Certificate, showing everything that is covered in the first year. We will train your users so they get the most out of your system to maximize functionality. We design systems for the users and want to make sure they are happy.
At the end of your first year, you have a choice. We are happy to continue to provide support on a case by case, ticket by ticket basis. But we always encourage our clients to consider one of our Extended Support Agreement packages to save costs and liberate IT resources. Our Account Managers can help match you to the best Extended Support Agreement for your system — and your budget. Reach out to us today!
KONTEK’s Extended Support Agreement Packages
Why sign up for an Extended Support Agreement?
When you sign up for an Extended Support Agreement during your first year of support, you’ll receive ALL of your upgraded service level coverage for FREE for that entire year. Get more right away for no extra cost.
Save 3-5% on support costs year over year by locking in a multi-year support agreement with your project proposal. There is no obligation or penalties if you change your mind.
Payment(s) for all Extended Support Agreements are deferred until after your First Year Service period ends. We have flexible payment options including monthly, quarterly or yearly — whatever fits your payment needs and fiscal calendar.
Did we mention NO OBLIGATION? Cancel anytime!